Política de reembolso

Hassle-Free Returns

In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 15 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on opened boxes. Please make your selections carefully.

To start a return, you can contact us at hello@ezenzia.com. Please note that returns will need to be sent to the following address: 

EZENZIA LLC
3201 SW 148th AVE 
Miami FL 33185

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@ezenzia.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ezenzia.com.

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